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smartmom

Extended warranty scams

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When robodave picked up his car from Lonestar after service yesterday (timely, friendly and efficient),he was given a copy of a letter dated 1/27/2009 warning about mail and phone scams about extended warranties. The high pressure sales pitch backs off when pressed for factual info. (where are you located?) :o The companies known as "Warranty Services, Canadian Warranty Services, Canadian Warranty, etc" have no connection with Mercedes-Benz. Mercedes refers all warranty inquiries to their local dealers. Mercedes Canada does not give out client info, or ask for credit card info over the phone.I will try to get an electronic copy to post - but my computer skills are a bit shallow.-Smartmom

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funny you posted that... I got the second call on my cell today, and spoke to the supposed Warrenty Services. I asked for their exact location, and the only response I got was "a regional call center". I asked for her name and direct number to call them, and she said she needed my information to transfer me to a "Warrenty Specialist". I demanded locations, numbers and names, and she told me she would take me off "the do not call list". Again, I told her if this is a mass marketing scam, I would be contacting the police, and she hung up.I sent an e-mail to the fraud department. This is so wide-spread now, someone needs to get on this.Here is the official e-mail from MB, along with the attachmnet ad:"We would like to bring to your attention a company or group known as: Warranty Services, Canadian Warranty Services, Canadian Warranty etc. that have been contacting consumers by mail and/or phone offering extended warranties for their car. There is a copy of one of their mailings attached to this email - it's just a coincidence that an E-Class is used in the picture.Their carefully structured questions and quick wits over the phone make people whose 4 year / 80,000 km manufacturer warranty is about to expire think that they have access to their vehicle information. As far as we can tell, there is no connection between the individuals the company contacts and their vehicle warranty. In fact, there are reported cases of people receiving calls that do not even own a vehicle.If you receive a call from them personally, which I'm sure a lot of you have, you'll find that they use high pressure tactics, and if you ask too many questions, like "where are they located?" they say they'll add you to their "do not call list" and hang up immediately.Please assure your customers that Mercedes-Benz Canada Inc. is not linked to these companies in any way, nor will we divulge their personal information. If Mercedes-Benz Canada Inc. does ever contact customers by mail or phone regarding our Extended Limited Warranty, we will always refer the customer to their local authorized dealer. We will never request credit card information over the phone.Please inform all customer facing personnel accordingly"

Extended_Warranty_card.doc

Extended_Warranty_card.doc

Edited by Smart Specialist :)

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Glad someone brought this up!I've had FIVE phone messages about this...I never did talk to a human and I'm just as glad after reading the above posts!E.B.

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I was getting tons of calls from this scam (or one similar to this) but the calls have pretty much stopped since I joined the no-call list. They tended to start with "Your warranty is almost (or recently) finished..."I wonder if these guys know that you have have a fairly new vehicle (maybe got the information from insurance or finance companies...though I sort of doubt this??) and target you directly, or they just call everybody and assume that lots of people either have a car with a warranty that's going to end soon, or has recently ended and thus might be tempted by their scam ??

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Gee, there's a scam for everything.Glad we went to Mercedes for our extended WarrantyGood tip, smartmom, Thanks.

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I have also had the same call as E.b. All you get is a computer calling ,I never get to talk to anyone. I have been getting these calls since last november.

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I got this call this morning on my cell phone. I did a computer science course a few years ago and it was all about Telephony based phone services (text-to-speech, phone automation, etc...) and one thing that I learned was that in Canada that it was illegal (with a big fine/jail time) for a company/person to call someone where the first thing you here is a computer talking.Sears Canada does have special permission to call people using a computer service to tell them that their parcel is ready for pickup, but that is a call that the person is expecting to receive, not a tel-a-marketer or scam.

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I did a computer science course a few years ago and it was all about Telephony based phone services (text-to-speech, phone automation, etc...) and one thing that I learned was that in Canada that it was illegal (with a big fine/jail time) for a company/person to call someone where the first thing you here is a computer talking.Sears Canada does have special permission to call people using a computer service to tell them that their parcel is ready for pickup, but that is a call that the person is expecting to receive, not a tel-a-marketer or scam.

I looked up this point, and Here is what the CRTC has to say about it. Of course, when the call itself is fraud, are they going to worry much about rules and laws?The example above with Sears is not covered by the CRTC regs listed here, as it is not un-solictied, or tele-marketing. Same way schools are allowed to have automated systems call the parents when little Johnny is not in school.A fellow at a SF club meeting on Wed mentioned getting a call on his cell about his new car warranty running out, and he has never owned a car in his life. I forwarded this discussion to him, just so he knows he is not alone.MG

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... and I got a call and a voice message on my cell phone on Wednesday of this week. I knew it was bogus because the message stated that my warranty was about to expire. The Smart has over two years left on warranty, and the Nissan is 16 years old. I hit the delete button...Wonder where they got their call list from? Was there a breach of security at MB or MB Financial??

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My warranty actual runs out in 900kms. When they called me but I read the post here first so I knew it was not legite.

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Wonder where they got their call list from? Was there a breach of security at MB or MB Financial??

Not likely a breach, more likely they are calling random or sequential numbers. They may even have purchased the list. As I mentioned above, someone I know who has never owned a car received one of these calls.MG

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It is not exclusive to MB or MBF. I used to have a Jeep lease, and haven't had a car (besides the demo) since. I know of several other people who have other domestic brand cars who are getting the calls, as well as people who don't even own a car.I'm thinking it must be internet based....

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I get a few fliers in the mail saying that my warranty is expiring soon and I better get in touch with them before it runs out. I also got a phone call today and when I asked then THEIR name and number they hung up.

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Indeed, they may have purchased the list from the Canadian Do Not Call database. What a screwup THAT was!:sun:

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I wrote a complaint to Toronto Police Service, and this is the response:

"We are in receipt of your email complaint and refer you at this time tocontact Phonebusters the Canadian Anti-Fraud Call Centre to report thisincident. They gather this type of information for intelligence purposesand dissemination where appropriate. If you are contacted in the future by any company or person you are unsureof, do not give out any personal information or details. Always researchany unsolicited company/individual telephone calls first. This will helpto ensure you do not become a victim of Identity theft.

www.antifraudcentre.ca or 1-888-495-8501

Edited by Smart Specialist :)

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