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Aaragona22

There Are Still Some Good People Out There..

15 posts in this topic

There are still good people out there…Hello,Id like to take a few moments and share my story with this forum. Im not sure if this is posted in the right place but hopefully whoever has a chance to read this, it provides some level of insight or guidance.My wife and I decided to buy a Smart car as a second vehicle. We live in Toronto and these things are great for getting around town. After looking at 4 or 5 I became more comfortable with the car and was able to make meaningful comparisons. I finally found one in a small town about 1.5hrs from Toronto into the bush off kijiji (private sale). It was from a second owner who said he did most of the work on the car himself including oil changes and a ball joint he recently replaced. He claimed to be a rail yard mechanic and given he also had some other older cars that he was working on, the story made sense. The car was clean, little to no rust, low KM’s, summer driven, no leaks and looked to be well maintained… so I thought. We arrived at night to see the car (directions were a pain) and by the end of the night I followed the owner to the closest bank to give him $400 bucks for a deposit. Given I had driven for almost 2hrs to a place my GPS couldn’t even find, I asked him to sign a small letter that had our agreed price and that he indeed received $400. Without an issue he signed the paper and said “you know, there are still some good people out there”.When the seller took the car to the mechanic the next day for the safety, the only items the car required to pass were a new bulb in the front and a new brake line on the front passenger side. $180 bucks and it was ready to go. He covered the bulb, I covered the brake line and that was that. The day I got the car home, it started leaking oil all over our driveway. As soon as I noticed the leak, I drove the car to the closest Mercedes dealer in Maple off of Jane St. Long story short, the representative couldn’t have been more arrogant and I started to face the reality that not even Mercedes Mechanics like working on these cars – even at the Mercedes hourly shop rate! (someone forgot to tell the Smart Car sales department!) Add insult to injury, the earliest they could book me in was in 3 weeks! When I arrived home I did some research online and found it was probably a leaking intercooler and min an additional $1500 plus tax to fix. I also found this club and by chance I took some pictures and thought to share the issue. To my surprise, there were some very meaningful responses that confirmed my findings. One member in particular, known as Uncle Glen, reached out with some thoughtful insight. We connected later that night over the phone and an hr later he agreed to see my car the following Easter Monday. It was obvious from our conversation Glen was a true smart enthusiast and knew these cars well. Before driving to London, I took the next day to do some research on Glen to get a better idea of who he is. The reviews written are true. He knows these cars well and there is probably very little him and his partner Matt cant fix. The best part is they are Honest, Trust Worthy, Have Integrity, and are simply good people. The complete opposite of my experience with MB. I arrived in London at approx. 8:15am and he looked to be as happy to meet my car as he was with meeting myself. Looking back I would have driven 500km one way to see him and this is why…My intercooler was out, cleaned the underside of the car and replaced without a hitchMB equivalent service completed at the same timeOil Changed with synthetic oil that significantly reduces the noise from the diesel motorAir Filter changedServiced my brakes and showed me why they were OK!Noticed my car should never have passed the safety due to a broken passenger side spring (fixed)Fixed a fault with the draining system to the AC (no issues reported but Matt knew there would be future issues if it wasn’t looked after)Serviced the actuator Replaced an oxygen sensorDid some computer work, cleared some faults, explained every step of the way and found everything to be A OK…. There was just one small fault with the restraint system but no light was on the dash so we thought it would be ok.During this time Glen and Matt also explained what they were doing and provided some useful tips on the maintaining good Smart health.At approx. 9pm and 11 work hours hrs later, we did another road test and the car ran like new (HUGE noticeable difference). I also purchased set of summer tires with rims and I was on my way. Very happy at this point…. And this is where the story begins…10 min into my drive back to Toronto, the car was unable to accelerate past 95/100km and would not switch into 6th gear in auto mode. I contacted Glen and without hesitation he asked that I return back to his shop. By this time its approx. 9:30pm. I was grateful he was open to work on the car so late into the evening to try and diagnose and fix the issue. Matt also returned to lend his expertise. Between the two and another hr of testing etc they found the culprit to be a part on the turbo that needed some lubrication and the car was back to normal… except one issue… the safety restraint error code was now a major fault and the airbag system would not function if needed. A major issue in my books. Furthermore, there wasstill no indicator light on the dash indicating any trouble. Glen said he had an idea of what the issue was but couldn’t understand why the light wasn’t illuminating to reflect it. He reached under the seat, grabbed a wire, broke the connecter and 10min later he soldered a direct connection.He all of a sudden turned to me and said, I bet you there is no bulb in the dash. The scary thing was not only does he know these cars better than Mercedes but he was bang on. The engine light was also removed! He replaced both bulbs and they have remained off ever since.By then end of the night, 3 more hours of work, I was, and still am, incredibly grateful I met Glen and Matt. They are a true example of good people and will not hesitate to recommend their services to any Smart owner. Moral of the story, there are still good people out there and anyone who is thinking of buying a Smart PLEASE bring it to Glen for an inspection before buying it and driving away. You will not be disappointed, unless of course, you expect a Tassimo coffee served to you while waiting wink.gif THANK YOU GLEN & MATT. See you in 5000 km!

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Thanks for your story and a big "good on ya" to Glenn and Matt! :)

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Glenn and Matt are the smart car guru's, its not work its a passion that's why they do a good job :) Dealerships are just a money making business. . not much passion for the little buggers as the 100 grand cars are their preferred clients.

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Thanks Albert!The scary part is that someone deliberately removed the check engine & air bag light bulbs from the speedo cluster.They had to do some research and expend some time to do that. That's just evil! In a front end collision the air bags would not have deployed.And for clarification, after the intercooler was replaced the MAP went from 180 to 220. Lots of power in 4th gear during the test drive.Later the car wouldn't shift into 6th and showed an overboost code - the cause was a sticking waste gate. It was manually moved and lubed - problem solved.

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For saftey didn't they have to do a OBD2 check for faults they also plug in for emissions. Sketchy

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Glenn generously gave his time to our Canada 1 when we first bought it and went further by offering us a nice stay in his home. Top class guy!

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Glenn and Matt have been looking after my two smarties since I bought them. I have had nothing but good results with our dealings. Three thumbs up :doublethumb::thumbup: Ron :bike:

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Props for the cruise control install and a general checkover of my 451 a few months ago.And yes, I just remembered that I still have a couple of tools that were left under the passenger seat ...

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great post. it is the (talented) independents that make it possible to own a smart cdi. there is no way I would own one if the only option was MB Canada...

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MB Australia the same. Don't want to know you unless you have a second mortgage to pay for a service. :angry:

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Posted (edited) · Report post

Is it possible asking to cost for this long day's service?

Hey DalplexTo be honest I don't remember but I do know it was significantly less then MB and you can trust those guys to tell you what's really going on with your car. I would recommend reaching out to Glen directly and have him price out a fix to any problems you might be experiencing. There is also an article posted with a list of independents depending on where your locatedHope this helps! Edited by Aaragona22

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Our grey car had that sticky wastegate issue already. I know how you felt not being able to get over a certain speed :-)

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