Anyone having difficulty logging on to Vehicle Homepage?

[darren 192]

I tried logging on last night and keep getting "invalid password" errors. Is anyone else having issues?

[Jef 4]

We are logging in daily... no problems here. Awesome to have a warm car in the morning!!

[darren 192]

Hmm. I was too, until yesterday. Somehow, my account seems to have gone KABLOOEY. I guess i'm going to have to dig around in my paperwork to find my registration code.

[TO Ed 9]

We have also had problems. We solved the login problem by changing the password. We still have to occasionally log in a couple of times when we get the invalid password message before it works.

Our charge and depart still does not work. This morning my remote attempts to preheat the interior did not work.

Currently at the dealer getting A service done. Hopefully the latest software update fixes these problems. Otherwise I will wait for next software update in a year. Not a major problem in my opinion. Car is stored indoors.

[TO Ed 9]

I just tried to log in. Site loads a blank page. Tried 5 times with same result. Never seen this before.

[darren 192]

I can't even reset my password. I fill in my email address, and no email comes.

[Jef 4]

I just tested again - works fine here. We warm the car up daily.

[darren 192]

I just tried resetting my password again, and this time it worked... the email arrived within seconds. I don't know why it wasn't working for the last three days, but obviously something got fixed somewhere.

[StreetSmart 4]

Have not set it up. Guess I am old school.

[steveyfrac 73]

The smart homepage now loads to either a blank page, or a page with entirely unclickable buttons.

Who do we contact to let them know it's broken? They must have made a change to the page...

[Leadwing 565]

The home page works fine for me.

[darren 192]

Hmm. Seems to work okay on my iPhone. What device/browser are you using?

For Canadian support, try this address:

cac.canada@mercedes-benz.ca

[FlossyTheSmart 81]

It seems to have been narrowed down to a Chrome update over on SCoA. So it won't work on Android, Windows, Mac, Linux versions of Chrome, but will work on anything else (Including Chrome for iOS, since it uses the same rendering engine as Safari). Try something other than Chrome and see if you're still having issues.

[steveyfrac 73]

Doesn't work on any of the PC browsers I have available to me either.

These all used to work. They clearly broke something.

--Steve

[darren 192]

Weird. It still works for me on my iPhone, and just got in just fine on Safari on my machine at work.

But i'm getting a similar result to you using Chrome:

[steveyfrac 73]

Methinks they only test on the iPhone... I'm going to reach out to support.

[Jef 4]

It was not working for me yesterday but is back to normal today...

[steveyfrac 73]

It remains broken for me... This is a really cool, and useful feature that I was using everyday. I'm really disappointed that it is suddenly unavailable to me.

[TO Ed 9]

It is still broken for me also.

[darren 192]

In an odd twist, it's working fine for me. Sorry, guys!

[steveyfrac 73]

You're using an iPhone or iMac or somethign though, yes?

I think they tested this update on iPhone, and ignored everything else.

--Steve

[darren 192]

Yeah, that's a really poor practice for any user experience team.

[RunSilent 15]

Works fine on my BlackBerry. Never even knew there was an issue until I saw this post.

[YUGreen 4]

It looks like the Vehicle Homepage was updated this week -- assuming they roll out the same version to all users. Anyhow, for the past few days, it has been forcing me to log in every time -- checking the "stay logged in for 30 days") box is not working for me. Anyone else seeing this? I'm seeing the same issue from the desktop (Chrome) and from an Android mobile device.

Rod

[steveyfrac 73]

It's now kinda working for me, but I have the same issues as YUGreen.

--Steve