Key Fob for a used Car2go

3 posts in this topic

Hello everyone, 


I am new to this forum...so I apologize in advance if I make any mistake !!! I am a fan of Smart for a long while. I just bought from a dealer in Edmonton a used Smart Fortwo 2014 with a relatively low mileage. I discovered after the transaction that the car was initially a rental from Car2go in Calgary, which is not a problem. The car is in very good shape and works perfectly. However, I only received one key. So I want to have another one, just in case. I was in contact with one of the Mercedes dealer, here in Edmonton, and bought a key and expected it to be program too, however, then an issue arose. It seems that car2go, which is fully own by Daimler the parent company of Mercedes, use some sort of customized software for the SAM module of its car and the Mercedes dealer couldn't reprogram a key. I was then asked to contact car2go in order to get them to either erase their software or provide some information so the dealer can reprogram a new key and then someone else in the dealership explained that it may be only a matter of Mercedes updating their information about the car in their system. So I have another appointment with the dealer to try again to program a second key. But before I go, I would like to gather the most info I can about this kind of situation. While the staff of the dealership seem professional and honest, I would still like to avoid confusing situations where I could be brought to make unnecessary expenses.  I'd like to know if anyone is aware of such situation, or has experienced it or if there are any alternative options to get a second key, should the dealer not able to program another one ? Any information would be appreciated! Thanks in advance !



Edited by Akafor

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First off, Welcome to the site....a great bunch of folks here who usually bend over backwards trying to help everyone.....so I expect you'll get many answers.....Sorry i don't know....also newish to the game.  Stickman007 is in Edmonton also..he is very knowledgeable with these little beauties. And a nice guy!   Send him a PM, he's a busy guy so expect a bit of a wait....but he's good!


As for the key issue, I would demand they give you a second key or pay for it to be made where ever it has to be made.  After all you did buy it from a reputable dealership right...lol.....sorry I hate dealerships.  There are some folks out there who can speak to your car's electronics and get it reprogramed so to speak....


Edited by Willys

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Welcome to CsC.


I have never read of anyone who has purchased an ex Car2Go having issues with adding a second key.  There are independent mechanics in Alberta they may be more useful, click on Service Options.

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